A chatbot is software that simulates human-like conversations with users via text messages on chat. Its key task is to help users by providing answers to their .
- Multi-channel (chat, email, and SMS customer service)
- WhatsApp Chatbot-For Commerce, Support & Marketing
- Alerts / Escalation
- Automated Routing
- Workflow Configuration
- Meeting Scheduler
- Meeting Tracker
- Google, Outlook. Calendar Integration
- User Access Control
- Analytics & Reporting
- Live Agent Tool-Transfer queries to agent real-time Be available 24*7
- Custom-Built Conversations AI For Delivering richer experience
- Natural Language Understanding for human-like conversation
- Back-end systems integrations (CRM, OMS, etc.) for meaningful and personalized resolutions
- Human escalation via agent desk integration (Zendesk, Freshworks, Salesforce, Khoros, Zoho, Sprinklr, Shopify)
- Knowledge-base integration
- Omni-channel (email, chat, voice, social)
- Multi-lingual
